Location: Washington, DC
Accenture Federal Services, helping our federal clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating from the nation’s capital, we bring together commercial innovation and leading-edge technologies to deliver an integrated and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees ideas taking them from concept to practical solutions. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?
As the Virtual Assistant Product Management Lead, you will implement new features for virtual assistant chatbot product to enhance customer experience and reduce operational costs for federal client. You will need experience with leading a cross-functional team to design, build, and test chatbot conversational flows. Responsible for serving as Scrum Master and leading functional/build/test team through chatbot/virtual assistant implementations.
Role responsibilities includes:
• Build client relationship with client product owner
• Leads development of business process story / requirement gathering, process flow, functional design, and other system diagrams
• Leads in quality management reviews and ensures that all business and design requirements are met
• Oversees test plan development and execution
• Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment
• Proactively monitor, manage and report on execution of deliverables
Heres what you need:
• Experience with leading a cross-functional team to design, build, and test chatbot conversational flows
• Must have experience in an Agile environment
• Product management skills
• Must be a US Citizen
Bonus Points if you have:
• Bachelors Degree
• Industry knowledge of call center operations
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