Mid Market Customer Advisor - Amazon Business


United States US

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Job Description

Amazon Business is a B2B marketplace on that gives businesses of all sizes access to hundreds of millions of products in a shopping experience built for businesses.The Amazon Business teams are dedicated to developing solutions inclusive of an expanded marketplace that combines the selection, convenience, and value customers have come to know and love from Amazon.
Account Representatives are responsible for both building and managing their book of business leveraging solution-selling, traditional and digital prospecting tactics, and supporting long-term strategic customer relationships following the initial prospect/onboarding and stabilization period. The primary areas of responsibility include prospecting, expert knowledge of features and products to create a personalized solution for each institution (feature adoption), and developing relationships with buying decision makers across functional areas such as Information Technology, Facilities, and more.
The Account Representative will ensure recommended solutions meet our customers procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes. The candidate will work closely with customers to manage deployment and ensure that our solutions are successfully adopted. This is an Inside Sales role with 10% travel (tradeshows and customer meetings).
The ideal candidate will have relevant consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.
Roles and Responsibilities
Initiate prospecting and lead generation activities
Assisting customers with registration and presenting registered customers with Amazon Business account tours
Meet or exceed targets for customer acquisition and customer spend adoption
Educating and networking with key prospect and customer contacts
Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.
Drive customer satisfaction
Work closely with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders
This role can be located out of any of the Amazon Business locations in the United States, which include Austin TX, Boston MA, Arlington VA, Chicago IL, New York NY, Tempe AZ and Seattle WA

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