Cardinal Health

Remote Customer Service Representative II (Full Time Days)

US

United States US

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Job Description

SHIFT:
Monday- Friday 9:00am - 5:30pm
This is a remote opportunity that will initially require brief training in our facility in Whitestone, NY.
Job Family Summary
What Customer Order Management contributes to Cardinal Health
Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution
What is expected of you for success in your role
• Demonstrates working knowledge of product/service features and how products are used in customers businesses
• Demonstrates working knowledge of business practices and procedures
• Evaluates customer requests and ensures proper action is taken with minimal supervision
• Provides appropriate level of customer support on moderately complex customer issues
• Coordinates problem resolution
• Documents product/service issues and resolution techniques for the benefit of the team
• Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions
• Resolves routine problems/issues
What is expected of you and others at this level in functional success
• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations
• Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success
• Identifies opportunities to improve efficiency while providing flawless transactions, services and products
• Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
Accountabilities in this role
• Placing orders via phone/email/fax
• Running customer reports
• Working closely with the Distribution Center and Kinray Sale Representatives
• Answer incoming phone calls from customers
• Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
• Respond to customer questions and problems
• Contact customers to inform them of additional information or payment needed
Qualifications
• A Covid-19 vaccination is required in order to be employed in this position.
This includes either:
- 2 doses of the Moderna or Pfizer vaccine
- 1 dose of the Johnson & Johnson vaccine
• High school diploma/GED preferred, not required
• Prior computer experience using Microsoft Office systems preferred
• AS400 system knowledge preferred
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law



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