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Customer Service - Customer Service Rep

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Job Description

Customer Service - Customer Service Rep
Manhattan, NY - Will start remote
3 Months
Shift: This is a full-time position Monday through Friday with a rotating Saturday, Candidates should be flexible to work any shift between 8am 8pm during the work week. Flexibility is available.

Remote for now but need someone local (new York city area)

Job Description:
Need someone with customer service exp.

Primary Responsibilities:
Handle high volume of external inbound customer and sales agent inquiries. Communicates product features and benefits and contract provision details.
Ability to handle most customer interactions independently.
Ability to explain basic information in functional area.
Maintains satisfactory level of key performance indicators according to departmental requirements.

Qualifications:
Associates, or Bachelors degree preferred, or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required
Accountable, ethical, good decision-making ability
Strong written and verbal communication skills required
Excellent computer skills and ability to multitask

Training & Development:
Customer Service Representatives undergo a comprehensive training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful
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