Liberty Mutual

Customer Service Representative

United States US

US
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Job Description


Customer Service Representative
Liberty Mutual
Job Description
Advance your Customer Service career at Liberty Mutual Insurance- A Fortune 100 Company! Superior Customer Service is our primary goal.
Under moderate supervision, serves as primary contact for support and service of commercial insurance policies. Address questions and concerns from policy holders, agents, and business partners in an accurate and timely manner. Collect, send and route forms and documentation necessary to assist customer requests. Provide support across a highly diverse, cross-functional product set, technology platforms and applications.
Responsibilities:
Acts as first point of contact for routine customer requests and queries for our Assigned Risk Workers Compensation business.
Establishes and maintains a professional relationship with both external and internal customers while developing a thorough understanding of service needs.
Coordinates activities with various departments to ensure efficient and quality service including but not limited to; Billing, U/W Premium Audit and Claims.
Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, individual, or escalation path.
Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions.
Clearly and professionally communicate often complex processes in concise and plain language.
Identify gaps in workflow and make recommendations around improving processes.
Qualifications
Qualifications:
Associates degree or equivalent plus at least 1 year of related commercial insurance experience.
Basic knowledge of commercial policies preferred.
Ability to clearly and professional communicate and express information both orally and in writing.
Business background with knowledge of basic Commercial polices.
Excellent written, verbal and interpersonal skills.
Ability to communicate with individuals at all levels within and outside the organization.
Proficient in MS Office software applications (Excel, Word, etc.).
Demonstrates effective organization and workload management skills.
Knowledge, skills and competencies as normally acquired through an Associates degree or equivalent business background along with a minimum of 12 months related Commercial insurance experience.
About Us
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. Thats why we provide an environment focused on openness, inclusion, trust and respect. Here, youll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDGs Insider Pro and Computerworlds 2020 list. For many years running, we have been named by Forbes as one of Americas Best Employers for Women and one of Americas Best Employers for New Graduates-as well as one of Americas Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veterans status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veterans status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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