Fishawack Health

Sales Training Learning Strategist (Remote Possible)

United States US

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Job Description

Job Title: Sales Training Learning Strategist, Level 2
Department: Consulting - CommX
Reports To: Head of Training
Fishawack Health meets challenges by creating customized training programs that meet the specific learning objectives of our client’s training teams, provide clients with a single point of contact enabling us to be nimble and responsive, and by putting a team of experts in place who understand the rapidly changing needs of adult learners.
As a Learning Strategist Level 2, the crux of the role lies in supporting and collaborating with the Sr. Learning Strategist, to deliver a holistic solution for learning and content delivery which is not just feasible, but also innovative and aligns with the brand strategic imperatives and current market trends.
• Use adult learning principles to design and write innovative, learner centered training solutions that meet the needs of the client
• Create comprehensive design documents
• Design & develop training solutions and instructional materials using a variety of delivery methods which reflect an understanding of adult learning and instructional design
• Analyze post-training results to create continuous learning/training designs
• Maintain proactive communication with clients and the internal FWH team for the length of the project
• Experience using Microsoft Office Suite and Adobe Acrobat Pro
• Experience designing training across multiple virtual platforms (preferred but not required)
• Ability to prioritize work, manage multiple projects and work in a fast-paced environment
• Ability to thrive in a collaborative, team structure with little direct guidance
(The behaviours, skills and practices required to accomplish the objectives of this position and in the daily conduct of business.)
• Composure
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together and demonstrate a clear ability to guide other team members; confident communicator.
• Motivating others and team building
Creates a climate in which people want to do their best; can motivate many kinds of direct reports; empowers others; invites input from each person and shares ownership and visibility; is someone people like working for and with; blends people into teams when needed; fosters open dialogue, defines success in terms of the whole team
• Revenue
Understands key financial concepts, terms and data; understands the connection between operations and financial performance and how KPIs are interlinked; recognizes personal role in the financial performance of the organization; proactively manages to get the best result for Fishawack and for client.
• Organization skills
Can marshal resources (people, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful, intuitive manner
• Problem Solving / Time Management
Uses time effectively and efficiently, solving difficult problems with effective solutions; concentrates efforts on more important priorities; looks beyond the obvious and doesn’t stop at first answers; attends to a broad range of activities; gets more done in less time than others; Comfortable working under pressure within tight deadlines while maintaining a positive attitude; seeks out additional opportunities to expand experience and cultivate expertise
• Conflict Management
Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise
• Client Focus
Is dedicated to meeting and exceeding the expectations and requirements of clients; gets first-hand client information and uses it for improvements in services; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect.
• Functional/Technical Skills
Has the functional and technical knowledge, skills, and creativity to do the job at an extremely high level of accomplishment.
• Ethics / Values / Integrity / Trust
Adheres to an appropriate and effective set of core values and beliefs; acts in line with those values; acts in a direct and truthful way; can present the truth in an appropriate and helpful manner; admits mistakes; doesn’t misrepresent themselves for personal gain.
• Clients
• Other agencies
• Third-party suppliers
• * Strategy Team
• Account Team
• Fishawack Health Network Resources
• Consulting Team
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and experience required.)
• Bachelor’s degree required, preferably in Education, Instructional Design or Adult Learning
One or more of the following are preferred but not required:
• * Master’s degree in Education, Instructional Design or Adult Learning
• Minimum 3 years designing and writing learning solutions in an agency setting
• At least 2-3 years of experience working with Pharmaceutical and Biotech Sales Training clients
• Expertise and understanding of adult learning and effective learning/training strategies
• Ability to develop and write comprehensive design documents and training materials
• Strong client-facing skills with the ability to listen intently and ask in-depth questions to determine client needs
• Strong project management skills and the ability to manage multiple projects
• Ability to:
• Demonstrate a high-level attention to detail
• Adapt and perform when under pressure with demanding timelines
• Work effectively in a team environment and independently
• Travel to client meetings (periodically)
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