Global Head of Sales Enablement

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Job Description

Global Head of Sales Enablement
Job Description
We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid.
Why We Need You
PagerDuty is embarking on our next phase of growth, and we need to ensure our customer facing teams are ready to sell and support our diversifying products. As the Global Head of Sales Enablement at PagerDuty, you will play a crucial role in building and scaling our global enablement function to support our quickly scaling sales, customer success and partnership organizations. Reporting directly to the VP of Strategy and Operations, you will lead, coach, build, and develop a team of enablement professionals.
How You Contribute to Our Vision
• Work with sales and customer success leadership to develop, execute, optimize and assess the enablement programs.
• Determine enablement priorities with key stakeholders and determine the metric to track success of these programs.
• Communicate enablement strategy, roadmap and KPIs to stakeholders.
• Drive the development of learning programs and events that align with overall sales and company strategy and enhance the capabilities and productivity of the sales and customer success teams.
• Act as a key partner to leadership by sourcing, developing and delivering programs that improve sales competencies, confidence and high level selling skills.
• Work collaboratively with marketing and product marketing to develop and deliver highly effective and repeatable sales messaging, selling tools and collateral.
• Work cross-functionally across all global organizations to ensure that the sales and customer success teams are aware of all important company initiatives.
• Build and maintain an enablement delivery platform that provides sales, customer success and soon the partnership channel with the content and learning they need in a scalable and measurable way.
• Build and maintain, in collaboration with HR, an end-to-end sales onboarding plan that certifies new sales hires on company strategy, product messaging, and sales processes.
• Build out and scale the newer Customer Success and Partnerships enablement support functions.
About You
Strategic, seasoned sales enablement leader with extensive experience overseeing, developing and delivering a strategic sales enablement program. This includes effective sales training, on-boarding programs, sales certifications, sales tools and the best sales events (kick off/bootcamps).
A history of building enablement programs aligned to business strategies that make it easy for sales teams to effectively, consistently and efficiently execute.
• Experience building a content development and delivery framework that scales to create the right content for the sales strategy.
• Proven track record of creating and delivering impactful sales training and development programs.
• Knowledge of implementing and maintaining content management platforms such as Highspot or Seismic to scale the enablement of customer facing teams.
• Experience collaborating with marketing to create content development strategies, as well as deliver and train on all company and product messaging.
• Experience with Sales Manager training and sales coaching, particularly for the Enterprise
• Demonstrated ability to maintain a calendar of ongoing aligned training, business reviews, field communications, content updates and other sales-related events.
• Excellent motivational and mentoring skills; ability to influence and inspire.
• Experience working with Sales Operations and with,
• Self motivated and must thrive in a team-oriented, dynamic environment.
• Ability to source and work with outside vendors to accelerate delivery of enablement objectives.
• Detail and results oriented; skilled at both planning and hands on execution.
• 10+ years sales enablement experience or a combination of sales, sales training and enablement
• 5+ years of management experience
• 3-5 years experience in high-velocity, high-growth, high-energy start-up environments, preferably in the SaaS space.
• Familiarity with sales methodologies such as Force Management and MEDDIC
• Strong communications, as well as program and project management skills
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether youre new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty Offers
We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your Package May Include
• Competitive salary and company equity
• Comprehensive benefits package from day one
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Paid employee volunteer time - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
• HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100.
For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.
Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified™ and our product is top rated in its category on TrustRadius.
From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program

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