1&1 IONOS, Inc

Inbound Telesales Customer Service Representative

United States US

US
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Job Description

Location: Wayne
COVID-19 UPDATE:
At IONOS, the health and safety of our team members is of the utmost importance. Therefore, we are presently continuing to hire at this time with new team members joining our existing team members who are working remotely at home. We plan to continue to work from home (including providing world-class training to our new team members) until it is deemed appropriate to return to our offices.
We look forward to talking with you soon about the opportunity to join our team.
CANDIDATES SHOULD RESIDE WITHIN COMMUTING DISTANCE OF CHESTERBROOK/PHILADELPHIA, PAIONOS Inc. (formerly 1&1 IONOS) is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOSs North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions.
From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the countrys top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
Job Summary:
The Inbound Telesales Representative builds the IONOS customer base by converting interested parties into new customers via inbound calls, chats and email. The Inbound Telesales Representative is a self-driven sales person who is passionate about converting potential customers and selling them on IONOSs great products.
Responsibilities of the position include sales of products and services to potential customers, up-selling more valuable products and services to existing customers, occasional outbound calls to follow up on leads, staying current on all product and service specifications and pricing. This position also performs other duties as directed by management when needed (responding to account & billing queries, customer retention, and basic technical support.)Specific
Responsibilities:
Assisting potential customers with questions and ordering the proper product or service based on their needs with a strategic and ethical sales approach
Recommending value added features and services to grow customers online success
Resolving customer issues via phone, email and chat
Assisting customers with cancellation requests and making retention efforts to maintain their partnership
Demonstrating account management/billing proficiency, minor technical skills and effective soft skills in resolving customer issues, growing account value and retaining customers. Effectively managing self to meet departmental goals and resolve incoming workload efficiently
Qualifications:
Great sales and customer service attitude
Desire and motivation to excel in sales field
Ability to speak & write clearly in English
Ability to field potential customer calls, chats & emails and convert to new IONOS accounts
Ability to field customer calls, chats & emails regarding accounts & service issues as needed
Ability to efficiently process and document call information Possesses basic computer and IONOS skills (training will be provided on all IONOS products and tools)
Ability to regularly report to work on time as scheduled
Ability to multitask
Willingness to learn new products & technologies
Ability to work in a team environment
Minimum Requirement:
Prior sales experience in any form.
Preferred (but not required)
Qualifications:
Experience in direct customer sales in an inbound call center environment
Knowledge of web hosting market and products (in general)
Motivated by commission structures (on top of hourly base rate)
Bi-Lingual speaking & writing ability
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law



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