Kelly Services

Branch Office Admin

United States US

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Job Description

Office Admin.
M-F: 8am-5pm
Proficient in Social Media
Posts on page
Take pics and put caption-pushing content
office/sales environment, fast paced
Branch Office Administrator
Reporting directly to the Branch Sales Manager, the Branch Office Administrator (BOA) assists the field management team with daily operations to reach branch goals. The BOA will perform a broad range of administrative processes and activities related to three core areas:
Administrative Support & Business Processing, Recruiting & Agent Onboarding, and Compliance, as well as to respond shifting needs and priorities of the branch as directed by the BSM.
Administrative Support & Business Processing
Provides friendly and approachable services to visitors, employees, agents and customers.
Answers phone calls and directs customers to licensed agents, as needed.
Responds to general customer questions, complaints, and service-related questions.
Distributes branch office mail and prepares outgoing mail monitors general email box and routes accordingly.
Assists the Branch Sales Manager with completing compliance audit requests.
Processes and scans applications.
Provides pending business support and follow through (gathering records, applications completion, & missing items).
Creates/Exports reports from various systems for management.
Processes expenses and reimbursements.
Ensures office equipment is in working order.
Ensures sales supplies are stocked and current.
Coordinates off-site meetings and venues, as well as related logistics.
General office duties: ordering supplies, billing, faxing, filling, & data entry.
High school diploma; some college preferred.
Proficiency in MS Office (Word, Excel, & PowerPoint).
Proficiency in MS Outlook.
2-4 years of work experience in a fast pace, customer facing, multiline phone, administrative role.
Responsive to shifting needs and priorities.
Strong communication skills
Responsibilities & Competencies
Recruiting & Agent Onboarding
Calls potential candidates and sets appointments for Career Briefings.
Prepares materials for Career Briefings.
Follows-up with recruits to check on exam progress.
Assists in the agent appointment process with the territory office and home office.
Qualifications (in addition to Administrative requirements)
Minimum 1 year call center, telesales and/or recruiting experience.
• Recruiting and compliance functions may be separate roles or part of the BOA Core functions, depending on the size of the branch.
Follows-up with recruits to check on exam progress.
Assists in the agent appointment process with the territory office and home office.
Why Kelly ® ?
As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?).
Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy.
Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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