Mettler Toledo


Telemarketing Specialist

US

United States US

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Job Description

Job details
Job type full-time
Full job description
About mettler toledo
Working at mettler toledo means you are impacting the world in important waysOur precision measuring devices span the worlds laboratories, production facilities, and retail storesWe manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
We help feed the worldWe impact how food is produced, packaged and made safe.
We help keep you healthyOur instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Mettler toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, mettler toledo is there to help make it happen.
Our opening and your responsibilities
The telemarketing specialist is primarily responsible for telemarketing activities within mettler toledoThe position is structured to generate new sales leads and to market designated products, as well as service contracts and extended warranties in direct and distribution territoriesThis is a great entry-level step into a future sales career for self-motivated and goal-drivel individuals.
New sales lead opportunities will be identified through outbound business to business phone calls and captured in the sap data baseMajority of outbound calls are to contacts in our database; current customers or customers that are familiar with our productsActivities include participation in specified segment marketing campaigns, qualification of pre-sales suspect and prospect customers, pre-qualification of customer contact information and nurturing leads from mt.com
In this position, you will:
Be responsible for supporting marketing initiatives with direct participation in outbound b2b telemarketing campaigns and projects.
Call on customers to advise them of current sales promotions, and conduct surveys.
Be responsible for entry of sales leads for external sales.
Qualify sales leads by assessing need, budget, and buying authority.
Handle effective nurturing of leads; building relationships by conducting ongoing, informative dialog that helps qualified prospects who are not yet sales-readyMove each lead to the next step in the sales cycle at the appropriate time and ensure a clean hand off to sales representatives when lead approaches a buying decision.
Provide monthly updates to the manager on situations that require a proactive approach, or trends that suggest alternate sales offers or approaches, through participation in a monthly team meeting.
Be responsible for duties associated with the management of account and contact information within the crm systemComplete change requests in sap to correct inaccurate customer contact information and duplicate data base records, and submit the change requests to the sap administrator.
Track all outbound and inbound calls in sap and capture specific customer and product details related to the call.
Posses an overall knowledge ongoing learning of product lines and service offerings
Be responsible for learning the sap system and any support modules.
Possess a working knowledge of microsoft office including outlook, excel and word.
Be responsible for achieving assigned telemarketing goals and objectives, continuously improving your customer phone skills, and communicating effectively with the telemarketing manager
What you need to succeed
Bachelor’s degree (b.a.) from a four-year college or university (preferred) or a high school degree or equivalent, in combination with a minimum of 3 years direct experience in a customer service or sales operation.
Prior experience working in a call center environment or related telephone call operation is desired.
Candidates must possess the ability to utilize and work within a computerized business data system and must possess strong data entry skills.
Ability to work effectively and efficiently with other team members to achieve common goals in a highly variable and often stressful customer call-service environment.
Willingness and motivation to learn and acquaint oneself with many areas of the industrial operation which may directly or indirectly impact the ability or effectiveness of your position.
Collaborate with other departments and work effectively in formal and informal cross functional teams.
Bilingual in english and french is a plus
Our offer to you
Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
Tuition reimbursement, employee wellness programs, plus other perks and discounts
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, employee assistance program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment
Equal opportunity employment
We are an equal opportunity employer and value diversity at our companyWe give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classificationIf you’d like more information about your eeo rights as an applicant under the law, please click here.
Mettler toledo endeavors to make www.mt.com accessible to any and all usersIf you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at eeo@mt.com



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