Mindlance

Cisco Voice Systems Engineer (Mid-Level) - Remote Job

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Job Description

Job Description
100% Remote
Ideal candidates will have previous experience providing technical support specifically MAC with Cisco Voice systems
2+ Years of experience needed
Job Description:
IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. IT Systems Engineers provide technical support, troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions.
Essential functions:
• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of Cisco Unified CallManager endpoints
• Manages system/application environment and ongoing operations
• Will be expected to interact with third party vendors to open support tickets if required
• Proactively monitors and reports performance and utilization of assigned technologies
• Troubleshoots software and/or hardware issues/failures, this is to include Software such as Cisco Finesse, Cisco Jabber, VoIP Endpoints, Conferencing systems.
• Resolves alerts and performs remediation activities or escalates to Engineering team when required
• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners and end users
• Collects and presents data for reporting and planning
• Assists with developing tactical strategies, processes and procedures related to systems/application administration
• Collaborates with IT and business area partners on work groups and initiatives
• Determines best course of action for meeting business needs
• May provide input into infrastructure architecture designs
• Resolves Day to day requests, workorders, and incidents in corporate Ticketing platform.
• May participate in Disaster Recovery planning and exercises
• Ensures execution and alignment to architectural standards and blueprints.
• May contribute input to infrastructure architecture
• Performs on-call activities as needed for the environment and technologies
Requirements:
• Working knowledge of multiple Cisco Voice systems, and Telephony endpoint provisioning, Cisco Unity, Cisco UCCE user provisioning, call delivery troubleshooting, Cisco Finesse support is required.
• Competent working in one or more environments highly integrated with an operating system.
• Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
• Ability to manage tasks independently and take ownership of responsibilities
• Ability to learn from mistakes and apply constructive feedback to improve performance
• Ability to communicate technical information clearly and articulately
• Ability to adapt to a rapidly changing environment
Required Experience:
2+ years of relevant work experience
Preferred Education:
Bachelors degree in a related field
Required Education:
HS diploma or GED



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