Remote Virtual Assistant Engineer (Remote)

Description
As a Virtual Assistant Engineer, you will work alongside talented colleagues as you pursue a broad range of initiatives focused on delivering world class virtual customer service experiences. By leveraging your technical skills and thirst for innovation, you will produce disruptive technologies that will ensure Citizens market leadership. As a future leader, you will work on multiple solutions spanning our consumer banking applications.
The Virtual Assistant Engineer l will be responsible for:
- Designing, modifying, developing and implementing technology solutions for simple and more complex AI driven virtual assistants, including using natural language interactions, machine learning, and integration with back-end systems; building modern, architecturally sound components, tools and applications to meet mission-driven strategic business goals.
- Participating in an environment rapidly transforming to the Agile methodology, adhering to best practices and collaborating effectively with your teammates.
- Infusing quality of service characteristics, such as scalability, manageability and maintainability, into distributed service-based framework to create or expand business or technical capabilities.
- Employing industry best practices to evaluate, correct and prevent vulnerabilities during the software development process.
- Documenting development iterations; ensuring the quality of technical documentation; creating progress reports.
- Participating in code and design reviews with network, infrastructure and solutions engineering teams to ensure that solutions meet current enterprise standards.
Requirements :
- Hands-on experience around implementing conversation services solutions using chatbot and related integration
- Responsible for building out custom chatbot components and conversational flow based on client requirements and customer experience mindset
- Experience in developing chatbot and web services design, development, testing, and maintenance
- Translating business requirements to bot specific journeys/workflows
- Work alongside a solutions architect, other developers, and testers alongside the Product Owner in an Agile environment
- Strong programming skills, strong IT background
Qualifications
Qualifications & Experience :
- Experience working with AWS Lex or similar chatbot tools/applications in nontrivial/real-world application
- Awareness of machine learning and deep learning, including CNNs, RNN, LSTMs, and the latest research trends
- Experience with Python or Java
- Experience working with custom API integrations
- Experience working on Agile development teams
- Experience in CICD, Git, unit-testing, and source code management
- 3+ years of hands-on experience with more than one programming language; Python, R, Scala, Java, SQL
Education and Certifications
- Required: Bachelor's degree in Software Engineering, Computer Science, Engineering, Mathematics or related discipline
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*This role is not available in Colorado
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.