Senior Manager, Sales Operations

United States US

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Job Description

Customers have changed. Theyre looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence
In the old world (lets call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in todays new era, its all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers needs better than the static offerings or a single product.
Our vision is The World Subscribed where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).
As consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!
Sales Operations is the heartbeat of Zuoras tier one Field Sales team. With an innovative operational infrastructure and enablement cadence, we empower our front line sales team to systematically sell better, faster, and more efficiently as they partner internally and externally with our customers, prospects and ecosystem partners. So, its no surprise we strive for operational excellence in all that we do.
Influence and operationalize the GTM strategy. Drive the execution and constantly improve the productivity and efficiency of our sales team.
GTM strategy and Planning
• The GTM leadership team is confident about the strategy and our ability to execute. The SOPS team has operationalized the plan and defined clear milestones and KPIs
• The sales operations team is considered as a strategic partner driving growth and
• The annual and quarterly planning processes, including the development of business plans, operating models, resource allocation, market segmentation, and territory design supports the GTM strategy and optimizes performance
Sales Processes Standardization & Simplification
• Our sales processes are constantly being improved and more efficient. AEs and Ops team spend minimal time in the systems. Processes are more and more standard, documented and automated
• We translate and articulate business requirements in Sales product and tools enhancement driving scale and velocity
Predictability & Execution
• The sales cadence is well orchestrated and supports the sales execution and discipline. The sales leadership team knows the KPIs they need to achieve and are constantly able to assess where they are against those goals
• The GTM management is getting a weekly update and pulse of the business through a consistent reporting but also highlighting the areas of risk and opportunities
Leadership and Cross functional alignment
• The sales Operations manager is perfectly aligned with the rest of the sales ops team (Systems & Tools, Business Partner Analysts, Sales Analytics, Compensation) through effective communication and collaboration
• Because of his/her experience, the sales ops manager acts as a role model, share best practices and inspire the rest of team to get better
• We have achieved cross functional alignment and eliminated silos by working closely with other teams such as Finance, Corporate data & governance, IT, Product, Marketing, GS & Alliances, CS.
• 7+ years experience in sales operations, business strategy and execution, business analyst, or financial analyst role.
• Deep knowledge of customer relationship management tools and platforms.
• Exceptional analytical and problem-solving skills, with a solid ability to drive towards action and impact.
• Execution driven: focus on what matter, data driven and get things done
• Player/Coach: influence a team of individuals while also carrying a personal workload of projects and deliverables
• Passionate for designing and constantly improving sales and marketing processes
• Motivation to work cross-functionally with various stakeholders, including Sales, Marketing, and Executive leadership
• Ability to work in a dynamic setting while maintaining accuracy and delivering against deadlines
• Excellent written and verbal communication skills with strong attention to detail
• Bachelors Degree in Finance, Economics, Mathematics, or a related field preferred
Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.
At Zuora, we have one CEO but every employee is empowered and supported to be the ZEO of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with career cash and plenty of learning and development opportunities.
To learn more visit www.zuora.com
Zuora is proud to be an Equal Employment Opportunity Employer.
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

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