Senior Sales Manager

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
We are looking for a Senior Sales Manager to join our team. Today
We are ServiceSource. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the worlds greatest brands.
At ServiceSource, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will manage a team driving revenue generation and business growth on behalf of our clients. If you have passion for sales leadership, a customer focus, the capacity for quick thinking and immediate action, and the ability to forecast sales outcomes, this could be the right fit for you! You will promote the professional development of the sales team, including coaching and performance evaluation. Reporting to a sales director, you will also build the strategic relationship with our external facing clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At ServiceSource, you can truly Own Your Future!You Have
• 5+ years proven work experience in a sales leadership role
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience in Microsoft programs like Word, Outlook and PowerPoint
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills
You Will
• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop a coaching platform
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met
• Work with teams and management to improve sales processes and achieve a positive customer experience
• Lead team to buying/renewal process to achieve greater client satisfaction
Our Benefits and Perks
• Various medical, dental, vision plan and life insurance programs
• Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts
• Paid time off, disability programs and paid parental leave.
• Birthday Time Off
• Volunteer Time Off (VTO), paid time yearly to volunteer with an organization of your choice.
• Rewards and recognition programs
• Wellness Incentive Program
• Learning and Development Programs
• Base Pay of $62,000 or more based on experience
• Annual bonus potential (target of up to $44,000)
Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at ServiceSource, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Virtual First and Remote Work
ServiceSource is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.
We can currently conduct business in the following states: TN, GA, CO, AL, NC, SC, TX, FL, AZ and MS. This list is subject to change. Please inquire with your recruiter for more information