American Red Cross

Telesales Specialist, RSG

United States US

US
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Job Description


Telesales Specialist, RSG
American Red Cross
Job Description
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the worlds largest humanitarian network?
• As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment.****
Join us—Where your Career is a Force for Good!
Job Description
As a Telesales Specialist, you are the first level of response for customers looking to purchase Red Cross training classes and retail products.
Reporting to a Supervisor, RSG Telesales , the Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers.
The RSG Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer. We are seeking a m bitious, quick learners, who are looking to establish a career at the American Red Cross.
Responsibilities
• Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
• Act as consultant to uncover customer training and Red Cross retail product needs
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs
• Handle credit card transactions and place training and retail product orders through Sales systems
• Accurately document and update all cases with required call information in Salesforce
• Upsell Red Cross training classes and retail products
• Answer customer questions and address concerns about classes or products
• Responsible for attaining Training revenue of $250K per year
Qualifications
• High school diploma/GED certificate - higher education a plus.
• Minimum of 2 years of Call Center experience or the equivalent number of years’ experience in sales or customer service.
• Good organizational skills and work habits (Reliable and punctual)
• Knowledge of and experience in applying sales techniques.
• Demonstrated team player.
• Skilled in time management and multi-tasking
• Ability to work in fast-paced and changing environment (handle 30-60 non-stop calls per day)
• Strong verbal and written communication skills
• Ability to quickly assess customer needs or issues and examine relevant information for a solution
• Self- motivated to learn topics and articulate in simple terms to our customers
• Intermediate computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications.
• Trustworthy
• Salesforce experience is a bonus!
Remote Work Requirements
• Must have adequate home office setup (quite place to work with no distractions)
• High-speed internet access (recommended 10 Mbps- cable modem or comparable service - for Avaya phone platform and Microsoft Teams video calls)
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
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