Quality Assurance specialist needed for E-commerce CS and Telemarketing teams


United States US

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Job Description

- Execute monthly and weekly QA checks
- Prepare QA policies and procedures
- Create and maintain reports to track results
- Track and analyse trends, provide feedback to the management team
- Create new and update existing QA templates
- Develop, recommend and monitor corrective and preventive actions
- Participate in calibration sessions with other QA specialists
- At least 2 years of experience in Customer Support QA role
- Experience with Telemarketing/Sales calls’ audits - big plus
- Strong analytical and problem-solving skills
- Experience with implementation of corrective action programs
- Personal interest in providing top-notch quality support for the customer
- Good computer skills
- Self-motivated
- Fluency in written and spoken English
- Ability to work 40 hours per week

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