Salary : $14 - $16 an hour
Company : VIPdesk Connect
Location : Remote US
What You’ll Do
With positive energy, represent Angi—the nation’s largest online home improvement marketplace—and assist homeowners to find service professionals for their maintenance, repair, and improvement projects.
Assist customers via phone to purchase home improvement services, answer questions about current or previous sales requests, transfer customers to service providers, and facilitate refunds.
Take ownership of customer issues and follow through to solve problems while exercising sound judgment, focusing on achieving a resolution that exceeds customer expectations.
Convey knowledge, authenticity, and a commitment to excellent customer service.
Other Duties and Responsibilities Include, but are not limited to:
Utilize proactive upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals
Retains and conveys thorough knowledge and benefits of client’s service offerings
Applies policies and high-quality customer service guidelines
Accurately documents customer interactions
What We’re Looking For
High-school diploma or equivalent
2+ years of customer service experience
Desire to meet and exceed sales goals and thrive in a performance-based environment
Polite, friendly, warm, and courteous phone demeanor
Confidence in asking questions and guiding conversations to resolve customer requests
Excellent verbal and written communication skills
Six months of inbound sales experience with upselling
Previous experience in a fast-paced call environment is a plus
Previous remote experience a plus
Knowledge of basic home repair services