Software Engineer

We are seeking a talented Software Engineer to join our innovative project team at University College London Hospitals NHS Foundation Trust (UCLH). You will be part of a groundbreaking initiative to develop an AI-enabled chatbot to improve patient communication. Working in collaboration with the North Central London Cancer Alliance (NCLCA), youll help harness the potential of artificial intelligence and Generative Pre-trained Transformers (GPTs) to enhance patient experience and operational efficiency within the NHS. This role requires a strong background in software engineering and a passion for contributing to equitable, person-centred care.
• Experience in software development, ideally with conversational AI or large language models.
• Familiarity with healthcare environments and an understanding of patient-centred care is desirable.
• Strong technical skills, including proficiency in RAG architecture and Microsoft Co-Pilot Studio.
• Excellent communication skills, with the ability to interact with various stakeholders, both internal and external.
• Demonstrated ability to work within a multidisciplinary team and contribute to a positive digital innovation culture.
• Design, develop, and test a conversational AI system powered by large language models (LLMs) by 31st March 2025.
• Collaborate with a multidisciplinary team of clinical staff, NHS managers, researchers, and designers to create the proof of concept bot.
• Conduct user research and evaluation to ensure the AI chatbot meets patient and stakeholder needs.
• Engage with key stakeholders in UCLH digital teams to define architectural requirements and ensure data governance and network security policies are followed.
• Contribute to risk assessment, safe implementation, and the documentation of the project.
• Present work at relevant local, regional, and national forums.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.  
We provide first-class acute and specialist services across eight sites:  
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. 
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For further details / informal visits contact: Name: Alexandra Palmer-Makowski Job title: General Manager Email address: alexandra.palmermakowski@nhs.net

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